Argh! The broadband TM Streamyx in my place is down again! Was last connected on Thursday morning, then I went out, returned at 3pm, tried to log on but failed. I have carried out all the troubleshooting, the ADSL light seemed stable, but I could not open any webpage. I called their Customer Care Support Hotline 1300-88-9515.
Making complaint to Streamyx is ALWAYS an EXTREMELY FRUSTRATED process.
The machine on the other end answered and instructed you to press the necessary buttons in order to proceed to the next step. Then, have to hang on to the line listening to the so boring music until a human would speak to you. The pre-music announcement from Streamyx goes like this : "Your call is important to us. Sorry, all our agents are currently engaged. Please hold while we try to connect you."
But, this time round, I have been listening to their music for two whole days and I did not get to speak to any human AT ALL. I then sent a complaint via email, telling them to call me instead.
It took their agent more than 24 hours to call me. Went through the same old troubleshooting procedure and filed a report. Now, have to wait for 2 to 3 working days for them to 'find out' the problem. Note: Not fixing it, merely to find out what went wrong.
This is what Streamyx's agent said to me : "We will lodge a technical report regarding your internet connection issue to our Technical Department for further action. Our personnel will contact you in 2/3 days time regarding this matter."
It really sucks! Paying the monthly broadband fee, and not getting the service, is MOST FRUSTRATING. I have been looking for other Broadband ISP provider. Was attracted to the new P1 Wimax, but my condo tower just happened to be foot away from the coverage. Damn!
Really spoilt my weekend, Wesak Day holiday and Mother's Day!!!
2 comments:
i know how you feel, but that how things are when the service is 'monopolied' though new isp companies are appearing, they are still in an infant stage. so i guess we all will have to bear with the nonsense of screamyx. yes we call them sCreamyx and tmnUts. i had my solution after years of lousy service with them. everytime when the line is out, deter yourself to something else. for me i'd do things i havent been doing for a long time such as clearing my stash and old stuffs in my cabinets. most of the time, it will lead me to another thing to do! hope that helps =]
My husband subscribed Maxis internet service, just connect your pc to your handphone, fast, fast, fast! Pay a little bit more......after all , what to do with our country's no. 1 telecommunication service except be patient? I stayed one month in Perth last year, the internet in our apartment never gave me any problem. TM Net sucks! My place (Taman Ipoh Perdana) is practising a routine breakdown.....it occurrs every month, how's that sounds? Maybe their know-how and facility is always 1 step backward?
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